Team-Frustration & 12 Tips to control it

Frustration control - tipping point

The deadline is close!! Pressure is piling up!! Your heart is beating fast, there are more inputs than you can possibly handle!! Frustration is about to hit!!

Not only you, your entire team is feeling that too.Frustration - haywire They don’t know which way to look.

Sounds familiar??

Frustration is a part of everyday life in whichever profession you are in.

As the head of the team, it is reasonable to assume that you have a system in place to control your own tensions and remain cool. But what about your team members? Can they maintain a steady and functional mind under stress as well?

Here is what you can do as the leader, the Captain, to take care of your juniors, minimise frustration and keep them productive.

The Tipping point

You are the Captain of the team in your office, just as I am on my ship.

You have delegated effectively and your juniors are in charge on site. However, you remain ultimately responsible.

You have an efficiently functioning team with diligent members. They are performing at their optimum doing a great job!

The deadline is close. There is no room for error.

Efficiency level is climbing quickly.

Just when you think things are under control, something unexpected happens. Your assigned team leader takes a wrong call.

He was under too much stress. Frustration crept up on him. No one noticed while he gradually reached his Tipping point. And now that has resulted in a snowball of errors. Things are getting out of hand in no time.

The purpose of the Captain is to control the situation, but how do you do that?

Frustration control

It is important to understand the Tipping point curve. Click below to download it.

Tipping point

Even though you, the Captain of the team, may not be directly involved in the job, your performance matters a lot. If you do not perform, your team members will slowly get frustrated and lose their ability. There will invariably come a point where your team will be under tremendous pressure and things will start declining. That’s the tipping point.

12 Invaluable Tips to prevent FRUSTRATION Creeping up on your team

Here are 12 actionable tips to help you make sure you are supporting the group adequately.

  1. Choose the best people for the job: The best person for a job does not necessarily mean the most qualified. Choose the one who is best suited. That person’s ability to keep cool under stress must be considered before he is assigned the job.
  2. Delegate well: Delegation must be clear and definitive. Your team members must feel empowered as I have mentioned here.
  3. Keep Distance unless required: You as a leader, while overseeing the operation also need to keep your safe distance. Let your juniors handle it, just support them. Be prepared and ready to step in, but step in only when needed. Your vision from a distance should not feel like a hidden pressure to your team. Be supportive and not overly critical.
  4. Judge the Tipping point: The team leader under you may have several causes of tension. Perhaps he is not being able to meet a deadline, perhaps his subordinates are not cooperative enough, or perhaps there are technical difficulties. You have faced similar situations too when stressed-1254396you were in his place. Don’t let frustration creep into him. More than you, he needs to keep calm to pull off the show for you.
  5. Divert the diversions: At times external influences disturb or divert your team leader, not allowing him to concentrate on his job. Try to gauge these factors, especially during critical times. Handle them yourself. Follow the Tipping point curve.
    1. For example, let’s say your client is calling him up to know how soon he can get the job done. Handle that call yourself. Take the pressure off him, that will get the job done quickly and also your client will have a better picture, since:
      1. You as the group leader can take responsibility and your words will mean more; and
      2. Your client will feel better and more important being handled by the you as the Head of the team.
      3. Since you are not directly involved you are cool and can answer his questions patiently.
    2. On a ship, my Chief Officer is in charge of discharging the Cargo in Port. While he is busy doing so at times there are inspectors having their own queries for him. This can be pretty disturbing and frustration can creep up. I normally take them away from him for a cup of coffee and talk things out at leisure. They feel happy to be treated by the Captain, I am relaxed and my Chief Officer is comfortable in his job.
  6. Let certain things go: You have a distant vision. You may find things which are amiss. Do not
    correct small mistakes, as long as it does not affect the outcome. Correcting small mistakes in critical times is frustrating for any team member if he is busy with something else altogether.
  7. Praise the good job done: A short word of appreciation or a pat on the back goes a long way. Do not, however, overdo that, especially if your guy thinks highly of himself.
  8. Consider yourself part of the team and help out when not in charge: As I have mentioned earlier when you are directly in charge of a job you must consciously try and stay out of small jobs. That helps you keep focus and maintain a bird’s eye view. However, when not in charge and if your team is functioning well, try being a member of the team and help out as required. This greatly enhances team spirit and you will be privy to more detailed information which is kept out of teamworkyour sight if you decide to stay out.
  9. Shake up if needed: Once in a while, people might be inattentive and “Zone out”. Shake them up with brisk remarks, while not hurting them personally. Ask short and direct questions.
    1. This is what I do and it turns out to be very effective: When I feel one of my officers are under performing I do not go after them with my wrath. Instead, I ask them a brisk and direct question such as: “Can you tell me when the next Reporting is coming up? I think it should be in the next ten minutes.” This shakes him up and brings him back.
  10. Control your anger: Anger can be used in short bursts very productively, do not waste it.
  11. Reassure: Be by their side when they are having difficulties. Tell them and show them that you are by their side in any case under all circumstances.
  12. Take Charge when required and do it with full authority. You must be ready for that. If you do, make it very clear so that no one is in doubt as to who is in charge now. However, try not to confront in order to establish authority. Adapt as required.
    1. For example: When I work with a Chinese crew, taking over command is easy. They can easily relinquish responsibility and are ready to follow the leader in no time. If I am working with an officer from Ukraine however, I do not expect that to go easy. They would resist me because they feel that the job is theirs and not mine at all. Both have got a point. Understand and respect that point, adapt as required and you will do great.

How do I know?

I am not a psychologist. I am not a spiritual leader. I am a man in the job.

Nothing that I say on my site is only theory. I actually do this every day and I get remarkable results. Not only do they work, they work with all kinds of people around the world.

Follow these tips and you will be able to really control things as the Captain of your team while keeping your involvement to a minimum.

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